HOMEOWNER SUPPORT
We're still here after you move in.
Warranty coverage, emergency contacts, and a direct line to our team, everything you need after possession day.
HOMEOWNER SUPPORT
Something wrong right now?
Some problems can't wait for business hours. If you have an active emergency, call the numbers below first, then let us know so we can follow up on any warranty implications.
For fire, a suspected gas leak, a downed power line, or any situation where someone could be hurt, leave the home, get to a safe distance, and call 911. Do not use light switches, phones, or anything electrical inside if you smell gas.
If anyone is in danger, call 911 first
FIRE · MEDICAL · POLICE
24 hours
911
GAS LEAK OR SMELL OF GAS - ATCO
1-800-511-3447
24/7 gas emergency line
POWER OR WATER EMERGENCY - EPCOR
780-412-4500
24/7 emergency line
Not a life-safety emergency, but can't wait? A burst pipe, no heat in winter, or a dead electrical panel needs a licensed trade right away. Call us directly and we'll help you sort out the right next step.
Plumbing Emergency
Burst pipe, major leak, sewer backup, no hot water, or a flooding basement.
Electrical Emergency
No power to part of the home, sparking outlets, burning smell, or a panel that won't reset.
Heating & Cooling
No heat in winter, furnace failure, or a hot water tank that has stopped working.
NEW HOME WARRANTY PROGRAM
What your warranty covers
Every new home in Alberta is covered by mandatory warranty insurance under the New Home Buyer Protection Act, which came into effect on February 1, 2014. Coverage follows a 1·2·5·10 structure.
1
Year
Defects in workmanship and materials - flooring, staircases, baseboards, cabinets, railings, trim, and fixtures.
Materials & labour
2
Years
Distribution systems
Defects in the electrical, plumbing, heating, ventilation, and air conditioning delivery systems.
5
Years
Building envelope
The shell of the home, including roof and walls. Providers must offer builders an optional 2 further years, up to 7 total.
10
Years
Major structural
The frame, the roof's structural integrity, and the foundation
WARRANTY SERVICE
Request service under your warranty
Tell us what's going on and we'll get back to you. For non-urgent items, we aim to respond by the end of the next business day.
-
Submit the form with as much detail as you can, photos help a great deal.
-
We review the request against your coverage period and the Construction Performance Guide.
-
We contact you to arrange an inspection or schedule the repair.